Privacy Policy

Effective Date: May 17, 2026. Last Updated: May 26, 2026.

This Privacy Policy explains how WaaZ collects, uses, stores, and protects information when you use the WaaZ platform.

WaaZ infrastructure and primary cloud hosting are operated through AWS Singapore regions.

Support contact: support@waaz.ai

We may collect account information (name, email address, phone number, company information, billing information), platform usage data (conversations, AI-generated responses, uploaded files, knowledge base content, CRM contacts, audit logs, token usage, login history), and technical information (IP addresses, browser information, device information, cookies, session information, timezone information).

We use collected information to operate the platform, deliver AI functionality, process subscriptions and billing, improve platform performance, detect abuse and fraud, maintain security, generate reports and analytics, and support customer requests.

Certain features may require data to be processed by third-party AI providers and communication providers. This may include AI prompts, conversation context, uploaded knowledge, and communication metadata.

Third-party providers may include OpenAI, Meta, Telegram, payment providers, and hosting providers.

Customer data uploaded or processed through WaaZ is not used by WaaZ to train public AI models.

WaaZ implements reasonable security measures including encryption in transit, access controls, tenant isolation, audit logging, and authentication protections.

However, no system can guarantee absolute security.

WaaZ retains data for operational, legal, security, and business purposes.

Retention periods may vary depending on subscription status, legal obligations, security investigations, and customer deletion requests.

Depending on your jurisdiction, you may have rights to access your data, correct inaccurate data, request deletion, withdraw consent, and request export of your data.

Requests may be subject to identity verification.

WaaZ uses cookies and tracking technologies for authentication, session management, analytics, security, and performance optimization.

Users may manage cookie preferences where applicable. Disabling certain cookies may affect platform functionality.

Your information may be processed or stored in different countries depending on infrastructure and service providers.

WaaZ may update this Privacy Policy from time to time.

Continued use of the platform after updates constitutes acceptance of the revised Privacy Policy.